Billing and plans

Open Billing in the dashboard to subscribe or manage your plan. Billing belongs to the selected workspace, and only its owner can change it. Cloud subscriptions are separate from self-hosted licenses.

Choose a plan

Business capacity applies to the whole workspace. For example, two purchased members allow up to forty mailbox connections, even if one person connects them all. Purchasing capacity does not share private mailboxes with other members.

Both plans support MCP and REST. API calls and new send attempts have hourly limits; there are no monthly usage allowances or overage charges. View your current month's usage in Settings.

Start a trial

A workspace's first subscription includes a seven-day trial on either plan, with monthly or annual billing. Checkout collects payment details. Business trials include the selected member and mailbox capacity.

Stripe charges for the selected plan when the trial ends unless you cancel through Manage billing. Billing shows the trial deadline. A canceled or expired subscription does not qualify for another trial, including after a plan change. Leaving checkout before subscribing does not use the trial.

You need a valid trial or paid subscription before connecting a mailbox, creating an agent key, or running provider operations. If you joined someone else's workspace, its owner manages the subscription.

Change your plan or cancel

Use the pricing cards in Billing to select a plan, billing period, and Business member count. For an existing subscription, Stripe shows the proposed change and any charges before you confirm it. Use Manage billing to update payment details, view invoices, or cancel.

A cancellation scheduled for the end of the paid period keeps access until that period ends. Immediate cancellation ends access. Reducing Business members does not remove accounts or automatically delete mailbox connections, but members and mailboxes beyond the new capacity lose provider access. See workspaces and members.

Payment problems and suspended access

A failed payment allows seven days from the failed invoice's creation to fix billing. Repeated payment attempts do not restart that deadline. An expired trial or suspended subscription blocks provider operations and new mailbox connections or keys.

You can still sign in, repair billing, disconnect mailboxes, revoke keys, and check existing send-operation status. Resolve uncertain sends before disconnecting a mailbox.

Cloud retains mailbox credentials for thirty days after suspension. Restoring payment within that period preserves them. Afterward, cleanup can remove credentials, keys, and mailbox-dependent send records; account and aggregate usage records remain. Mail at your email provider stays there. If cleanup has run, reconnect the mailbox and create replacement keys after restoring your subscription.

Deleting your account cancels its subscription immediately and removes your personal workspace.